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Refund Policy

Refund Policy

Each package from JoinHere is carefully inspected and packaged before it ships, but we understand that things can happen. If you aren't completely satisfied with your order for any reason, please email us at so we can assist you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund. Refund will no longer be available 14 days after the order is delivered or signed.

If you are unsatisfied with your order and would like to return your merchandise for a refund, please email us at for instructions.

We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please do not ship your orders back to the address on the package received.

  • Because we offer free shipping costs for all orders at the time of purchase, we do not cover any expenses for returning your merchandise to our return centers. You will be responsible for paying for your own shipping costs for returning your item.
  • It is suggested that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. 

Damages and Issues 

Please inspect your order upon reception and contact us immediately by emailing us at if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

  • We may need to ask for further evidence/proof to validate the defectiveness of your delivered merchandise.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

The following situations will not be eligible for a refund:

  • Damages caused by human errors (i.e., accidental drops, water/heat damage, customer provided an inaccurate or wrong shipping address, customer selected wrong size or color, etc.).
  • Customer’s failure to cooperate with customs clearance causes the package to be destroyed by the customs.
  • Package was stolen after it was delivered to customer’s address.

Order Changes and Cancellations

If you need to cancel or make a change to your order, please email us at within 4 hours of placing your order. We cannot cancel or make any changes to your order if it has already been processed. 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If the refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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